Service Manager - Carthage, NC

Location: Carthage, NC
Type of Employment: Full-Time

Department: Service

Reports to: Division Aftermarket Manager

Supervises: Service Writer, Technicians, Set-Up Personnel and Delivery Personnel

Job function:

Manages service operations within the dealership to maximize return on investment through; optimizing Service Department processes to ensure internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.


  • Develops and maintains effective Service Department processes to ensure internal and external customer satisfaction.
  • Executes annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives.
  • Develops and executes Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.
  • Takes the lead in sharing best practices and implementing common processes throughout the Service Department.
  • Assists with customer clinics, field days and related, promotional events
  • Oversees preparation of all RO’s for processing and closure in a timely manner
  • Assists in recruiting, hiring, developing and retaining key talent by maintaining a current Internal Depth Chart, Recruiting and Hiring Plans, individual development plans, and yearly performance reviews
  • Maintains all department tools, equipment and vehicles in good working order

Skills and Qualifications:

  • Minimum 3 years experience in Service Department operations
  • Minimum 1-2 years supervising others
  • Ability to use standard desktop applications such as Microsoft Office components and internet functions
  • Understands the functionality of dealer business system
  • Basic understanding of financial principles relative to Service Department Operations
  • High School Diploma or GED equivalent
  • Familiar with John Deere and competitive products
  • Ability to analyze and interpret internal reports

Physical demands:

  • Noise levels:  Medium to high.
  • Weight requirements: Lifting up to 75 lbs.
  • Mobility: Squatting, bending, climbing, lifting, reaching, twisting, standing and sitting for long durations of time.
  • Visual: Working with a personal computer, JD Vision manuals and close detailed work.
  • Driving: Daily; short and long distances.
  • Work environment: Exposure to extreme weather, fumes, airborne particles and moving mechanical parts.
  • Dexterity: Ability to grasp and manipulate parts and tools.

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