Service Technician - Wallace, NC

Location: Wallace, NC
Type of Employment: Full-Time

Department: Service
Reports to: Service Manager
Supervises: None

Job function:
Performs basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Regional Manager or senior technicians.

Essential duties:

  • Performs basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products
  • Participates in Service EDUCATE Training programs required for the development of skills and knowledge
  • Maintains current knowledge of John Deere and competitive products
  • Maintains condition of vehicles, inventory, tools and equipment
  • Maintains a clean work area and performs work in a neat and orderly fashion
  • Follows all safety rules and regulations in performing work assignments
  • Completes all reports and forms required in conjunction with work assignments
  • Accounts for all time on a time card and for all material used in performing assigned duties
  • Works with Corporate Technical Service Mgr to coordinate service technician training and certifications.
  • Promotes customer loyalty and goodwill and protects positive dealership image.
  • Follows up with customers on repairs to ensure maximum customer satisfaction.

Skills & Qualifications:

  • 1+ years of experience performing service repairs
  • Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures
  • Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
  • Ability to use Service Advisor and basic computer functions
  • Ability to operate vehicles and equipment used for diagnostic purposes
  • Proficient oral and written communication skills
  • Ability to lift at least 75 lbs. repeatedly
  • Basic Service Technician certification preferred
  • High School Diploma or equivalent experience required; Associates degree preferred
  • Valid drivers license is required
  • Fork lift license preferred.

Physical Demands:

  • Noise levels:  Medium to high.
  • Weight requirements: Lifting up to 100 lbs.
  • Mobility: Squatting, bending, climbing, lifting, reaching, twisting, standing and sitting for long durations of time.
  • Visual: Working with a personal computer, JD Vision manuals and close detailed work.
  • Driving: Daily; short and long distances.
  • Work environment: Exposure to extreme weather, fumes, airborne particles and moving mechanical parts.
  • Dexterity: Ability to grasp and manipulate parts and tools

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