Service Writer - Chesapeake, VA

Location: Chesapeake, VA
Type of Employment: Full-Time

Department: Service
Reports to: Service Manager
Supervises: None

Job function:
Assist the service manager in maintaining accurate and on-time reports and records (both customer and internal) relative to the service department’s operation within the dealership.

Essential duties:

  • Assists customers with equipment loading/unloading when necessary
  • Opens work orders as directed by the Service Manager
  • Properly processes and closes service department RO’s unless review is needed by service manager
  • Maintains Service Department filing and records
  • Updates customer profiles using equipment, hours, or other information from the customer work orders
  • Answer service department calls as needed
  • Manages warranty RO’s and prepares them for submission by CWA
  • Assists technicians with service parts by pulling orders from stock and ordering other parts
  • Charges all parts and freight to RO’s
  • Process returned parts from technicians upon return to expedite RO closure
  • Works in Saturday rotation on parts counter (where applicable)
  • May be responsible for supervising shop techs in absence of service manager
  • Other tasks as needed in service department as instructed by service manager

Skills & Qualifications:

  • Basic knowledge of accounting practices
  • High school diploma or equivalent
  • Must possess excellent communication skills with customers and fellow workers
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Knowledge of office procedures
  • General understanding of mechanical/technical terms is preferred
  • High School Diploma or equivalent experience
  • Must be able to work in shop environment where fuel and fluid fumes are present

Physical Demands:

  • Noise levels:  Medium to high.
  • Weight requirements: Lifting up to 75 lbs.
  • Mobility: Squatting, bending, climbing, lifting, reaching, twisting, standing and sitting for long durations of time.
  • Visual: Working with a personal computer, JD Vision manuals and close detailed work.
  • Driving: Daily; short and long distances.
  • Work environment: Exposure to extreme weather, fumes, airborne particles and moving mechanical parts.
  • Dexterity: Ability to grasp and manipulate parts and tools.

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